Paradigm Technocrats
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TrackWise On-Premises Workflow Enhancement & Business Process Automation

➡ Industry 

Life Sciences / Pharmaceuticals 

➡ Service Provider 

Paradigm Technocrats Pvt. Ltd. 

➡ Technology 

TrackWise On-Premises (Classic) Version 11 

Problem Statement

A global pharmaceutical organization was operating its Quality Management System (QMS) on TrackWise On-Premises Version 11. As business operations evolved, the quality and compliance teams frequently requested modifications to existing workflows, business rules, notifications, and approval processes to align with updated SOPs and regulatory requirements. 

The internal IT team faced several challenges: 

  • Long turnaround time for implementing change requests  
  • Increasing backlog of workflow enhancements  
  • Manual approval routing causing delays  
  • Complex business logic that required technical expertise  
  • Need to ensure every change complied with existing validation standards  
  • Requirement to deploy changes without disrupting production users  

The organization required a dedicated TrackWise technical resource capable of understanding business requirements and converting them into configurable, validated workflow enhancements. 

Solution Provided by Paradigm Technocrats Pvt. Ltd.

Paradigm Technocrats assigned a dedicated TrackWise On-Premises Developer who worked closely with the client’s Quality, Compliance, and IT teams to deliver business-driven workflow enhancements. 

The engagement included: 

Requirement Analysis 

  • Reviewed business change requests submitted by stakeholders.  
  • Collaborated with business users to understand existing workflows and identify improvement opportunities.  
  • Prepared technical implementation plans before development.  

Workflow Development 

  • Modified existing TrackWise workflows based on approved business requirements.  
  • Configured routing logic, approval stages, business rules, and status transitions.  
  • Implemented conditional processing to automate decision-making.  

Business Rule Configuration 

  • Developed configurable logic to eliminate repetitive manual activities.  
  • Enhanced validation checks within workflows.  
  • Improved process consistency across quality events.  

Notification & Automation 

  • Configured automated email notifications.  
  • Improved task assignments based on workflow conditions.  
  • Reduced manual follow-up activities.

Testing & Deployment 

  • Performed unit testing for every workflow enhancement.  
  • Supported User Acceptance Testing (UAT).  
  • Coordinated deployment into production following client change management procedures.  
  • Provided post-deployment support to ensure smooth business operations. 

     

Production Support 

  • Investigated workflow-related incidents.  
  • Performed root cause analysis.  
  • Delivered timely fixes while maintaining system stability.  

 

Business Value Delivered

  • Faster implementation of business change requests  
  • Improved workflow efficiency through automation  
  • Reduced manual intervention in approval processes  
  • Better alignment between business processes and TrackWise configuration  
  • Consistent implementation following client quality standards  
  • Reliable production support for ongoing business operations  
  • Flexible technical resource model allowing the client to scale support as needed

Technology Stack

Category 

Technology 

Quality Management System 

TrackWise On-Premises (Classic) Version 11 

Programming 

Java 

Integration 

SOAP Web Services 

Database 

Oracle Database 

Reporting 

Crystal Reports (where applicable) 

Change Management 

Client Change Control Process 

Development Model 

Dedicated TrackWise Technical Resource 

Why Paradigm Technocrats Pvt. Ltd.

Paradigm Technocrats provides specialized TrackWise On-Premises technical support services for pharmaceutical organizations through dedicated resource engagement models. Our consultants assist clients with workflow customization, business rule implementation, integrations, reporting, production support, and ongoing system enhancements while aligning with regulated quality management processes.

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